Intro to Toky
a crash course by the toky team
Touch the highlighted words below to define them
i
What is Toky?
We get this question all the time.
Toky is a
phone system
Phone system
A set of phones (in this case, virtual) connected together to provide (typically to businesses) features like Call Monitoring, Forwarding, among many others.
Mouse over highlighted words to define them
that helps
agents
Agent
Anyone on a team who can interact with a Contact is an agent. Multiple agents can be grouped for specific purposes (for example, a Sales group within a company team).
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get in touch with
contacts
Contact
A Contact is anyone you call or text with for any purpose using Toky.
For example, if your business provides customer support, a Contact can be a customer who needs help. If you work in sales, a Contact can be a sales lead.
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in a centralized and easily manageable way.
ii
What can Toky do for me?
We let you and your team:
1. call and text
Meet your Contacts anywhere they are.
calls
Set calls to start automatically so you can focus on talking, not on dialing. Have callers routed to the right Agent mid-call or even before ringing. Listen in on calls and jump in to help. Record calls for later use. And so much more.
WhatsApp
Have multiple agents respond to a single conversation. Attach files, audios, and images. Get notified on your own terms with a native app for Android.
SMS
Send bulk messages from a Google Sheets or Excel file. Send and receive SMS from multiple numbers.
1. call and text
Meet your Contacts anywhere they are.
2. Collaborate
Work together with your team.
Groups
Group agents based on their teams, business hours, languages, or however you like. Have contacts ring the right agent groups just by pressing a number after your automated greeting with a phone tree.
The Dashboard
Take a real-time look at how your team is performing. See who's online, who's on a call, and other metrics.
2. Collaborate
Work together with your team.
3. Integrate
Work with what you already have.
Our integrations library
Toky plays well with the most popular tools in the market.
Make your own integration
The tool you use is not supported yet? Have a look at our API and create your own custom integration, or get in touch with us.
3. Integrate
Work with what you already have.
III
Why Toky?
This is what makes us different.
Our technology
Toky was built with independence and flexibility in mind.
Constantly evolving
We are always adding new features to fit your needs, all while staying reliable.
Reliability
A solid infrastructure ensures our customers fast and reliable apps.
Independence
We're a small but mighty team
that doesn't depend on anyone to implement new features.
that doesn't depend on anyone to implement new features.
Our technology
Toky was built with independence and flexibility in mind.
Our value
We offer competitive rates and plans.
Prices
Try Toky for free, and if you're convinced, get a plan that fits your needs. Once you do, you can be sure you're always paying a fair price.
Features
Getting a fair price should not cost you features. So at Toky, it doesn't.
Our value
We offer competitive rates and plans.
Our five-star support
We're really here for you.
Satisfaction
Our clients ♥️ our support. You don't have to take our word for it, see what our customers have to say about us.
Our five-star support
We're really here for you.
Our coverage
Numbers from more than 60 countries ready for setup.
Be local all over the world
Have a presence in the countries and regions you have business in, by getting local numbers.
Fine-tune for your needs
It's easy to purchase and set up numbers. Get toll-free numbers, and call to landlines or mobile lines.
Our coverage
Numbers from more than 60 countries ready for setup.
Our apps
Take Toky with you.
Toky Desktop
Whether you use Mac or Windows, Toky Desktop will be your best friend to make calls on your computer.
Toky Mobile
Take Toky's calls and other features with you with our apps for Android and iOS.
Toky Chats
Our brand-new Android app lets agents respond to Contacts collaboratively via WhatsApp business right on their phones.
Our apps
Take Toky with you.
IV
What do I need to set up Toky?
Here's what you'll need:
1
A plan
One size does not fit all, so we broke our features down to three plans.
2
A phone number
For calling and texting. Get as many as you want.
3
the right gear
A computer or smartphone are needed. Headsets make it better.
4
credit
Fees for calls, texts, and other services (that will depend on your use) will be covered by this.
5
a decent internet connection
To make sure Toky runs the smoothest.
